What is quality?
Quality — when a good or service is more than satisfactory in multiple areas such as function, aesthetics and material under the judgement of consumers.
Why is quality important in businesses?
- To maintain brand image
- To maintain customer loyalty
- To attract new customers
- To beat competitors
Methods of achieving quality
- Quality control — when a business hires inspectors to check and remove defective products that are not of quality at the end of production.
- Quality assurance — inspectors and workers check for defective products during and after production in order to identify the reason for the defect.
- Total Quality Management (TQM) — workers are pushed to maintain quality always and are trained to find ways to cut wastage. This method is written out in documents and is carried out throughout the whole of the production, ensuring that mistakes do not happen in the first place.