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Business Studies · Operations management

Production of goods and services

CIE 04502 min read

Key definitions

Production — managing resources effectively to produce goods and services.

  • Productivity — the measure of how efficiently resources are combined and utilised in the firm.
  • Inventories — raw materials, unfinished components and finished goods ready to be sold or moved.

Measuring productivity

Productivity = Quantity of output ÷ Quantity of inputs

Labour productivity = Output (over a given period of time) ÷ Number of employees

How to increase efficiency

  1. Training so employees work productively and waste less resource
  2. Introducing automation
  3. Motivating employees
  4. Improving quality control and assurance systems

Inventories

Why businesses hold inventories

  1. To be able to meet spikes in customer demand
  2. The time it takes to reorder supply has a lead time, so existing stock must be kept

Lean production

Lean production — techniques deployed by companies to reduce wastage and increase efficiency.

Types of wastage

  • Overproduction
  • Waiting
  • Transportation
  • Moving around of employees and machinery
  • Over-processing
  • Defects

Lean production techniques

  • Kaizen — the technique of creating employee discussion groups to suggest methods to maximise efficiency. E.g. arranging a production line so the position of machinery is the most efficient.
  • JIT (just in time inventory control) — the technique where inventory usage is mitigated through ordering supplies just in time for production (reducing lead time) and delivery to customers, so inventory does not have to be held.

Benefits of lean production

  • Lower production costs
  • Can lower prices to remain competitive
  • Can make more profit
  • Can increase productivity

Main methods of production

Job production

Often done by smaller firms or specialised firms. E.g. a custom cake business.

AdvantagesDisadvantages
Requirements of the customer are met, giving customer satisfactionSince materials are special to order, cost of production may be high
A variety of jobs are given to employeesOutput is slow
Skilled labour is expensive

Batch production

Often done by small to medium sized firms. E.g. a candle making business.

AdvantagesDisadvantages
If one machine breaks down, there are other goods that can still be madeEach batch of goods requires their own materials which may cost a lot
A variety of jobs are given to employeesMachines have to be catered to each batch of goods
More than one good is produced at a time so variety is given to customers

Flow production

Often done by larger firms. E.g. a bottled water business.

AdvantagesDisadvantages
Output is often highRepetitive jobs demotivate employees
Economies of scaleInitial cost of set up is very high
As it is usually done with the aid of machinery, labour costs can be reducedA high amount of materials are needed for production which is expensive
Machinery can run for extended periods of timeIf one machine breaks down, the production line is halted

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